Cancellation Policy

At Maxlifezse, a subsidiary of Zohra Surgical Enterprises, we strive to provide high-quality products and ensure customer satisfaction. However, we understand that there may be circumstances where you need to cancel an order. Please review our cancellation policy below.

1. Order Cancellation by Customer

  • Before Shipment: You may cancel your order without any penalties before it has been shipped. To cancel an order, please contact us immediately at zohrasurgicalenterprises@gmail.com or call +91 8800 434 241 or +91 9958 636 809. We will confirm the cancellation and issue a full refund.
  • After Shipment: If the order has already been shipped, it cannot be canceled. You may still return the product following our return policy, which includes the deduction of shipping and handling charges.

2. Order Cancellation by Maxlifezse

Maxlifezse reserves the right to cancel any order under the following conditions:

  • If the product is out of stock.
  • If there are any pricing or listing errors.
  • If we are unable to deliver to the specified location due to unforeseen logistical issues.

In such cases, we will notify you as soon as possible and issue a full refund.

3. Refunds for Canceled Orders

Refunds for canceled orders (before shipment) will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Non-Cancellable Products

Certain customized or made-to-order products may not be eligible for cancellation once production has started. These products will be clearly marked as non-cancellable at the time of purchase.

5. How to Cancel Your Order

To cancel an order, please contact our customer support team via:

  • Email: zohrasurgicalenterprises@gmail.com
  • Phone: +91 8800 434 241 or +91 9958 636 809

Please provide your order number and contact details when requesting a cancellation.

6. Changes to This Policy

We may update this cancellation policy from time to time. Any changes will be posted on this page. We recommend checking this policy periodically to stay informed of any updates.