Shipping Policy

At Maxlifezse, a subsidiary of Zohra Surgical Enterprises, we are committed to delivering your orders in a timely and secure manner. Please review the following shipping guidelines for domestic and international orders.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase.
  • Processing Time: Orders are typically processed within 2-3 business days. During peak times or for customized products, processing times may vary, and we will notify you of any delays.

2. Shipping Charges

  • Domestic Shipping (within India): Shipping charges are calculated based on the weight, size of the package, and the delivery location. Exact charges will be displayed at checkout.
  • International Shipping: For international orders, shipping rates vary depending on the destination, package weight, and delivery method. Any customs duties or taxes will be the responsibility of the buyer.

3. Shipping Methods

We partner with reliable shipping carriers to ensure prompt delivery. Available shipping methods may include:

  • Standard Shipping
  • Express Shipping

We will provide tracking details for all shipments once the order has been dispatched, allowing you to track the status of your delivery.

4. Delivery Time

  • Domestic Deliveries: Typically, domestic orders are delivered within 5-7 business days, depending on your location.
  • International Deliveries: International deliveries may take 10-20 business days, subject to customs clearance and local handling processes.

Please note that these delivery times are estimates and may vary due to factors such as holidays, weather conditions, or other unforeseen events.

5. Order Tracking

Once your order has been shipped, we will send you an email with the tracking information. You can use this tracking number to monitor the status of your delivery via the carrier’s website.

6. Customs and Import Duties (International Orders)

For international orders, any applicable customs duties, taxes, or fees are the responsibility of the recipient. These charges vary depending on the destination country and are not included in the order total. Please check with your local customs office for further information on potential fees.

7. Shipment Delays

While we strive to deliver your order within the estimated time frame, occasional delays may occur due to external factors such as customs processing, weather conditions, or carrier issues. In such cases, we will do our best to keep you informed and work with the carrier to resolve the situation.

8. Undeliverable Packages

If a package is returned to us due to incorrect shipping information provided by the customer or failed delivery attempts, we will contact you to arrange reshipment. Please note that additional shipping charges may apply.

9. Damaged or Lost Shipments

If your package arrives damaged, please contact us immediately at zohrasurgicalenterprises@gmail.com with your order number and photos of the damage. We will work to resolve the issue as quickly as possible. For lost shipments, we will coordinate with the shipping carrier to locate the package and take appropriate action.