Replacement Policy

At Maxlifezse, a subsidiary of Zohra Surgical Enterprises, we take pride in the quality of our products. However, if you receive a damaged or defective item, we are happy to offer a replacement. Please review our replacement policy guidelines below.

1. Eligibility for Replacement

You are eligible for a replacement if:

  • The product you received is damaged, defective, or incorrect.
  • The request for a replacement is made within 7 days of receiving the product.

To qualify for a replacement, the product must:

  • Be unused and in the same condition as received.
  • Be returned in the original packaging along with all accessories, manuals, and tags (if applicable).

2. How to Request a Replacement

To request a replacement, please follow these steps:

  • Contact us via email at zohrasurgicalenterprises@gmail.com or call +91 8800 434 241, +91 9958 636 809 within 7 days of receiving the item.
  • Provide your order number, contact information, and a detailed description of the issue (along with photos if the product is damaged or defective).

Our team will review your request and respond within 2-3 business days with instructions for the next steps.

3. Replacement Process

Once your request is approved:

  • You may need to return the original product to us. We will provide you with a return shipping label or coordinate pickup, depending on your location.
  • After we receive and inspect the returned product, we will process the replacement and ship it to you at no additional cost.
  • If the replacement product is out of stock, you may choose to either receive a refund or wait for the product to become available.

4. Non-Replacement Items

Certain items are not eligible for replacement, including:

  • Customized or made-to-order products.
  • Products damaged due to misuse, improper handling, or unauthorized repairs.
  • Products that are returned after 7 days of delivery.

5. Shipping Charges for Replacement

  • For Damaged/Defective Products: If the product is confirmed as damaged or defective, we will cover all shipping costs for the replacement.
  • For Incorrect Orders: If you receive the wrong product, we will also bear the shipping costs to return the incorrect item and send the correct one.

6. Contact Us

If you have any questions or concerns about our replacement policy, feel free to contact us:

Zohra Surgical Enterprises
2/1933, Mohan Bazar, Argara Fountain,
Bhagirath Place, Chandni Chowk,
Delhi, India – 110006

Email: zohrasurgicalenterprises@gmail.com
Phone: +91 8800 434 241, +91 9958 636 809